Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

3.0

Compensation and benefits

Customer Service Representative CSR II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

105 reviews

3.0

Jul 14, 2026

Some flexibility, but poor management and no growth opportunities

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Flexibility around your work-home life balance sometimes.

Cons

Constant calls with no room on break. Constant schedule changes throughout the year. No room for growth. No contact with management when changes are happening.

TTEC Response

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you appreciated the flexibility in supporting work-life balance. We also appreciate you taking the time to share your concerns regarding scheduling, break availability, communication from management, and career growth opportunities. Feedback like yours helps us identify areas where we can continue improving the employee experience and better support our teams. We appreciate your perspective and wish you continued success in your role.

2.0

Jun 2, 2026

Mixed experience with supervisors at a good workplace

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Nice supervisor and good place

Cons

Not so nice supervisors sometimes

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the workplace environment and had positive experiences with your supervisors at times. We also appreciate your comments regarding consistency in management experiences. Feedback like yours helps us better understand the employee experience and identify opportunities to improve. Thank you for taking the time to share your perspective, and we wish you all the best in your future endeavors.

3.0

May 26, 2026

Good pay and team support, but customer dissatisfaction

Csr ii

Recommend

CEO approval

Business Outlook

Pros

The pay was good and the team support

Cons

Customer constantly anger because they felt scammed

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the pay and support from your team. We also understand your concerns about challenging customer interactions and recognize how demanding those situations can be. Feedback like yours helps us continue improving both the employee and customer experience. We wish you all the best in your future endeavors.

Viewing 1 - 3 of 105 Reviews

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TTEC

TTEC Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Some flexibility, but poor management and no growth opportunities

Mixed experience with supervisors at a good workplace

Good pay and team support, but customer dissatisfaction

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