Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

3.0

Compensation and benefits

Customer Service Representative CSR II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

105 reviews

2.0

Nov 20, 2013

Went from OK to nightmare

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Decent pay, I had a decent work schedule when I started, good revenue in comission, chances of moving up in the company are real.

Cons

Supervisor tend to treat women better, unjustified changes to your work schedule, as time goes on you will receive training to have more responsibilities but your pay will stay the same, supervisor wil ask you to come in for extra hours on your days off. QA is inconsistent. Relationships between supervisors and staff members would cause trouble between reps.

5.0

May 29, 2013

I was able to build a long, lost dream with Teletech.

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

I got good friends with memories to keep. The environment inside Teletech was cool and there's excitement every time you go to work. The continuous learning I had with TTECH University helps me a lot to do my work well done. The best thing was, I build not only a dream but a house for my family. Two thumbs up!

Cons

I observed that promotions was not that great. I stayed there but no one advice me to level up. Maybe because I had simple dreams or I need encouragement or I need to be close to someone, not sure. Promotions was somewhat political in a sense. But it's not a problem to me.

4.0

Jul 28, 2012

fine

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

team leads are easy to work with as well as for the co-agents, the systems being used are user friendly.

Cons

need to improve the management and training process for the agents to be well equipped before entering the production floor.

Viewing 103 - 105 of 105 Reviews

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TTEC Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Went from OK to nightmare

I was able to build a long, lost dream with Teletech.

fine

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