Is TTEC a good company to work for as a Member Service Representative?

Member Service Representative professionals working at TTEC have rated their employer with 2.9 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Member Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Member Service Representative interview questions at TTEC .

Does TTEC pay Member Service Representative employees well?

Member Service Representative professionals rate their compensation and benefits at TTEC with 2.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 6.7% worse than the company average rating for salary and benefits. Find out more about Member Service Representative salaries at TTEC.

How happy are Member Service Representative professionals working at TTEC?

70% of Member Service Representative employees at TTEC would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Member Service Representative professionals have also rated TTEC with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Member Service Representative reviews

2.9

70% would recommend to a friend

(67 total reviews)

Kenneth D. Tuchman

42% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Senior management

3.2

Career opportunities

2.9

Work/Life balance

2.9

Compensation and benefits

Member Service Representative employees have rated TTEC with 2.9 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have an average working experience there. TTEC is rated 24% below average by Member Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

67 reviews

1.0

Mar 22, 2024

Work 80, get paid for 40

Member services representative

Recommend

CEO approval

Business Outlook

Pros

Work at home (when not getting hassled or harassed or threatened to be moved to working on site due to your intent issues even though everyone else is experiencing similar if not the same exact issues)

Cons

Literally everything other than 20 an hour pay and remote work

2.0

Aug 3, 2023

Just Don't--TTEC will suck the life out of you.

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home. Immediate leadership mostly positive.

Cons

Training is sub-par. Upper leadership lacking. Placing request for PTO can only be done 2weeks out from date.

2.0

Feb 27, 2023

Does not train properly

Member service representative

Recommend

CEO approval

Business Outlook

Pros

They offer a lot of working from home and overtime. Somewhat competitive wages depending on position.

Cons

They do not fully train employees before sending them on phone calls. Response time for help is over an hour, completely irrelevant to when you’re actually needing to assist a member. Employees are very easily replaceable so don’t think your team leaders care about you!

TTEC Response

Thank you for taking the time to give us your feedback. We understand your situation and want to assure you that we are constantly looking for the best ways to train our associates, especially new hires, so that they feel successful in their roles. Please click the following link if you'd like to share your insights: formeremployee.ttec.com

Viewing 10 - 12 of 67 Reviews

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TTEC Member Service Representative reviews

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Ratings by demographic groups

Reviews by job title

Work 80, get paid for 40

Just Don't--TTEC will suck the life out of you.

Does not train properly

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