Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 765 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

765 reviews

5.0

Dec 3, 2025

Working at TTEC Sta. Rosa

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good management, fun training. Healthy environment

Cons

Keep up being good to your employees

TTEC Response

7mo

Thank you for sharing your experience! We’re glad you enjoy the training, management, and healthy work environment. We appreciate your kind words and encouragement — wishing you continued success.

5.0

Dec 2, 2025

First call center job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

PTO, Wellness, benefits, VTO, low call volume

Cons

Micromanagement, low pay, no advancement opportunities

TTEC Response

7mo

Thank you for sharing your experience! We’re glad to hear you appreciate the PTO, wellness programs, and benefits. We also value your feedback regarding management, pay, and advancement opportunities, which helps us continue improving the employee experience. Wishing you continued success in your role.

4.0

Nov 28, 2025

Management and ADA

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very communicative Understanding Patient Accommodating

Cons

Lots of system outages for the inbound software

TTEC Response

7mo

Thank you for sharing your experience and for being part of the team for several years. We’re glad to hear you found management communicative, understanding, and supportive. We also appreciate your feedback regarding system outages — insights like these help us identify ways to improve our tools and resources. Wishing you all the best in your future endeavors.

Viewing 31 - 33 of 765 Reviews

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TTEC reviews TTEC Customer Service Representative (CSR) reviews

TTEC

TTEC Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

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Working at TTEC Sta. Rosa

First call center job

Management and ADA

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