TTEC reviews

Ongoing layoffs and firing regardless of the company's financial position. People are laid off for no particular reason at least once a month, which makes for a very uncertain working environment. You literally do not know if you'll have a job from week to week. That's one of the reasons the company always has vacancies - they lay people off and then realize they haven't enough employees to handle daily tasks. The company also does not have a good work/life balance. People routinely work very long hours, then find others in their department are laid off and they end up working even more.

Not enough support, Not enough employees. LAYOFFS. Forced OT sometimes. Sometimes you will be switched to a new department with no pay change and more work (AND YOU WON'T BE ABLE TO DECLINE). After initial training, you get 0 training (FOR CHANGES TO THE SYSTEM/DOCUMENTATION) and will have to learn on the go. You will have to pick up changes with no warning in the middle of a call. Customers can be confusing & difficult. You will periodically be screamed and yelled at, blamed for things you can't control. You CANNOT chose your hours in the beginning. Its a god awful system, where you basically have to submit faster than your co-workers. Many people quit during this phase when they don't get the hours they want. Stay while you can as a job is not guaranteed, one day you're here and the next day your entire department is laid off. And that is not an exaggeration at all.