TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Apr 18, 2023

Very unappreciative

Recommend
CEO approval
Business Outlook

Pros

Experience and skills while working for the company that contracted Ttec.

Cons

Management is only trained for their job and not how to work with employees. When I filed a complaint the bullying started, I filed another complaint and all my work was being pick through. Even after coming into the program before most of the management and having show them how work was completed in my department. After a tragic event happened and I asked my team leader to help me, he did not and when I came back a week later I was fired because they said no one else should have to do my job. What needed to be done I didn’t have access to complete anyway.

1.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Quitting. Don’t work here. They lie about everything HR doesn’t actually exist. Have a problem fill out a webpage, wait 3-5 days then your leader gets the answer and the file is closed WITHOUT EVER speaking to you. Trainers and Team leaders were probably ex strippers cause I’ve met dogs that were smarter

Cons

Management Lies, they don’t keep their written word. They have Mandatory OT, They can change your schedule whenever they want, they can force you to work on your day off. Don’t care about their employees. Trainers have no real world experience. I WOULD ABSOLUTELY NOT RECOMMEND TTEC to my worst enemy. This is a disgusting company

2.0
Feb 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home is great. Some of the people you work with are awesome.

Cons

Poor training and not long enough. The pay needs to be better for all they have you do. You get put in a position and when you get comfortable there, they don’t ask, they move you to another position. They tell you that when you get into your new position your hours and schedule will stay the same and then you log in to find out that your schedule and hours have been changed without notice, so they lie. If you r parent or anyone dies they give you two days bereavement which is truly not enough. Then if you have issues because of something you are going through they give you a link too a website to get you some help so you can talk to someone. You go into the link and they have links to every country they are in but the US. Bottom line is they don’t care, all they care about is that you are there taking calls.

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TTEC Response
3y
Your assessment of your TTEC experience is important to us. Thank you for sharing. Please visit www.ttecwehearyou.com to let us know the details of your experience and how we can improve our employee experience.
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Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.