TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Oct 17, 2023

A.I. Intergration?

Recommend
CEO approval
Business Outlook

Pros

Some of the people you work with, you really feel a connection or certain attraction to business wise.

Cons

The attendance policy had to be created by a robot. This is why it's title A.I integration because this company seems to expect for life NOT to happen. I was let go due to issues that were out of my control, two being technical based and one being a serious family emergency. There was no leniency even with proof or doctor note! They will continue to lose some really awesome workers with this type of policy. Also, with the specific part of TTEC that I was employed for involved having numerous tabs and browsers open for ONE company in particular which is very overwhelming. You have 18 tabs bookmarked, have to search for results, make sure to "code" it right and write detailed notes within 3 minutes or less with NO errors. Let's be realistic here, maybe this company should try incorporating a database that can provide all of this within ONE application on ONE browser as other companies do and yes, that does mean spending more money for that in order for this to work.

5.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

The hours are good and they have OT available. I have become very knowledgeable with Insurance coverages and auto policies

Cons

Mandatory Overtime when they assign it there is No options

2.0
Jul 23, 2023

TTEC CSR

Recommend
CEO approval
Business Outlook

Pros

Work from home and work from home.

Cons

Tethered to your computer. One 30 minute lunch and two 15 minute breaks. Constant system issues. Mandatory OT for 5 months now. Understaffed, underpaid, overworked. Lack of communication about any and everything. All information funneled through team lead. If you have a bad or non-caring team lead you’re on your own. Little to no team interaction. No meetings to discuss best practices or ongoing issues. Constantly asking for more from the consultants but not providing additional resources to accomplish the task.

Viewing 421 - 423 of 11,459 Reviews

Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.