TTEC reviews

3.3

55% would recommend to a friend

(11,460 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

it's a remote position. the work in itself isn't hard. its customer service so it's tough but doable.

Cons

Schedule changes weekly after training, there's a lack of transparency between company and employees. I was hired and didn't what company i was going to be customer service for until Day 2 or 3 or training. They change your schedule and make you do mandatory hours without letting you know. You only get a 30 min break and two separate 15 min that does nothing. You cant have more than 16 hours off for 3 months so God forbid you fall ill and have to miss 3 days of work because you will loose your job. This isn't a job you get for advancement , just to pay the bills.

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TTEC Response
4y
Thank you for taking the time to give us your feedback. Your straightforward opinion is much appreciated to help us grow as a company. We invite you to use the following link to provide more details: formeremployee.ttec.com
2.0
Jan 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is great and they offer benefits to “regular” not seasonal employees. They offer flexible hours to an extent. We are all remote and have no field agents since the start of Covid so working from home is the only option. They do offer holiday bonus to those that meet the requirements after the enrollment period of over

Cons

They say they will work with you on your schedule at first but about every month or so they make you complete a shift bid which will change your whole schedule and it’s vary hard getting it changed back if it’s possible! So if you are like me and have children in daycare or school it will be tough having to figure out your schedule every so often. The communication between “management” and employees is not vary great when things change they update you last minute .

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TTEC Response
4y
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com
1.0
Jan 3, 2022

Poor Overhead

Recommend
CEO approval
Business Outlook

Pros

Remote job is a plus

Cons

Short breaks , poor structure

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TTEC Response
4y
Thank you for your honesty! We always welcome suggestions that can help us become better as a company.
Viewing 442 - 444 of 11,460 Reviews

Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.