Is TTEC a good company to work for as a Technical Support Trainer?

Technical Support Trainer professionals working at TTEC have rated their employer with 4.2 out of 5 stars in 91 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Technical Support Trainer Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Technical Support Trainer interview questions at TTEC .

Does TTEC pay Technical Support Trainer employees well?

Technical Support Trainer professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 91 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Technical Support Trainer salaries at TTEC.

How happy are Technical Support Trainer professionals working at TTEC?

83% of Technical Support Trainer employees at TTEC would recommend their employer to a friend. This rating has increased by 63% in the past 12 months. Technical Support Trainer professionals have also rated TTEC with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Technical Support Trainer reviews

4.2

83% would recommend to a friend

(91 total reviews)

Kenneth D. Tuchman

88% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (91 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Technical Support/Trainer employees have rated TTEC with 4.2 out of 5 stars, based on 91 company reviews on Glassdoor. This indicates that most Technical Support/Trainer professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Technical Support/Trainer professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

91 reviews

3.0

Nov 12, 2021

Okay call center

Trainer

Recommend

CEO approval

Business Outlook

Pros

It is easy to get hired

Cons

Stressful work environment, high work load

TTEC Response

4y

Your opinion is valuable, and we appreciate you sharing your experience.

1.0

Nov 3, 2021

Hate it here

Trainer

Recommend

CEO approval

Business Outlook

Pros

There are literally no pros

Cons

My boss is openly sexist and my company is committed to making money and overworking and understaffed. High turnover rate

TTEC Response

4y

Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

3.0

Aug 4, 2021

Client was UHC was a great Client

Trainer

Recommend

CEO approval

Business Outlook

Pros

Was a good company but had to relocate help taking family after 7 years. Hated to resign

Cons

I HAD NO RAISE FOR OVER 2.5 YEARS. But the gave the trainee and production advocate a raise which is .50 less than trainers. So that is not good. 2.5 year no raise and now people I train are walking in make .50 less than me Io

Viewing 46 - 48 of 91 Reviews

Jobs at TTEC

Team lead/Trainer Hybrid

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

View all Technical Support/Trainer Jobs

TTEC

TTEC Technical Support Trainer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Okay call center

Hate it here

Client was UHC was a great Client

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