Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,277 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Sep 24, 2016

Don't get on Sr. Managers bad side

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked here for 5+ years. Most of Sr Management is solid but there are a few that have no business being in their position. I guess when u know the right people it doesn't matter if suck at your job.

Cons

Call center politics. If u know the right people u can get away with anything. Even run a successful program into the ground.

TTEC Response

9y

Hi, We're sorry these situations happened to you, we understand your frustration. If you are still working for us, feel free to request time to speak to you manager to have these issues addressed . Thank you for taking time and letting us know of these issues, we always look for areas where we can improve.

1.0

Sep 13, 2016

Employee Beware

Executive @ hq

Recommend

CEO approval

Business Outlook

Pros

They say all the right things, have the values posted everywhere, have great facilities, and some very good people work there. Line level employees are the heart of the company and do their best to live the company's values everyday. Amazingly, the site locations have a far better work environment than HQ.

Cons

Executive leadership doesn't walk the talk. They are condescending, low trust, high control, know-it-alls who never leave their office to interact with employees - and it's because they don't care. Extremely high turnover, only two or three top executives have any decision making authority. Top executives have favorites and all others are just figure heads executing against what top execs say. Top execs have very large blind spots in terms of what's best for the organization.

TTEC Response

9y

I'm sorry your experience with TeleTech wasn't a good one, but I'd like to thank you still for taking the time to make a review. Top management has a lot of duties and responsibilities and it's very hard to dissect what might or could have been since there is always a risk in any change or direction the company wishes to take. What we do know is that there is frequent change only because the company continues to grow, as evidenced by the recent rebranding of Sofica Group to TeleTech. As always, TeleTech is committed to serve its clients and employees in the best possible way.

2.0

Sep 6, 2016

Employees treated like cattle

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Vending macines, cantina, free water and ice.

Cons

Salary cap. No raises. Company does nothing to retain hard workers and valuable employees. Very high turnover rate. Nobody cares. People herded in and out like cattle.

TTEC Response

9y

Hello! Thanks for the review. Are you talking about our seasonal accounts? TeleTech values each employee regardless if they are full time or in a seasonal job. Rest assured we do not treat our employees as such. I hope you have discussed this with your immediate supervisor or upper management so things could have been ironed out.

Viewing 565 - 567 of 11,471 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote USA

Customer Service Representative

Customer Service Representative

Healthcare Customer Service Representative - Remote in California

TTEC

TTEC reviews

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Don't get on Sr. Managers bad side

Employee Beware

Employees treated like cattle

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