TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Job has okay benefits and decent pay for the area. The building is beautiful and security makes you feel safe. They have a nice break room and the environment is fun.

Cons

The company has a lengthy list of rules that aren't that bad, but when you actually hit the production floor you learn of there standards. The Metrics That Matter are unrealistic and occoaiaonally ruled by luck. And if you fall short of these expectations, the consequences are great.

avatar
TTEC Response
10y
Hi! We're sorry if you feel your experience at TeleTech wasn't quite well. Thank you nonetheless for sharing your inputs. This is truly helpful in making a case to take a look at our processes and make necessary changes if needed.
4.0
May 24, 2016
Recommend
CEO approval
Business Outlook

Pros

First time I was hired on the spot.

Cons

Salary needs to be revised. It has not changed for over three years. They need to not be so cheap. You have to pay for a cup. If you didn't bring a fork for lunch your out of luck. No napkins, no plates, nothing.

avatar
TTEC Response
10y
Thanks for the positive comments. On the other hand, thank you also for sharing your advice to management as this will be valuable in improving team communication both upward and downward.
2.0
Apr 26, 2016

Sales

Recommend
CEO approval
Business Outlook

Pros

Great positive environment, the management really seems to be as humble as they make it come across during interviews

Cons

The bonus is terrible, it is all added into a pot and split between 100 reps. HORRIBLE BONUS STRUCTURE...you can bust your butt and the guy that doesn't do a damn thing bonuses almost the same...and it's not much to begin with

avatar
TTEC Response
10y
We'll make sure your comments about the bonus structure are sent to management. Thank you for taking time to leave your review this helps us know where we need to work to make Revana a better workplace.
Viewing 574 - 576 of 11,471 Reviews

Glassdoor has 13,277 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.