Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,062 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 3,062 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews

4.0

Jul 8, 2026

Great company with supportive management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company and management. I believe

Cons

None that I can think of.

TTEC Response

23h

Thank you for sharing your feedback and for your time with TTEC. We’re delighted to hear you had a positive experience with the company and found your management team to be supportive. It’s also great to know you didn’t encounter any significant challenges during your time with us. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.

4.0

Jun 27, 2026

Pleasant environment but poor management during peak times

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice work place, low work pressure

Cons

Management is worst at peak

TTEC Response

2w

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve enjoyed the work environment and found the day-to-day pressure manageable. We also appreciate your comments about management during peak periods. Feedback like yours helps us identify opportunities to strengthen support for our teams during busy times. Thank you again for taking the time to share your experience, and we wish you continued success in your role.

3.0

Jun 25, 2026

Company is fine, but client interactions are tough

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company itself is fine even if you feel like a little cog in a machine.

Cons

The EBay customer service clients were awful.

Viewing 4 - 6 of 3,062 Reviews

Jobs at TTEC

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TTEC

TTEC Customer Service (CSR) reviews

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Reviews by job title

Great company with supportive management

Pleasant environment but poor management during peak times

Company is fine, but client interactions are tough

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