Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,062 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 3,062 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 22, 2026

Great pay, but shifts change frequently

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company AND GREAT PAY

Cons

Change of frequent scheduled hours

TTEC Response

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with the compensation. We also appreciate your comments regarding scheduling, as feedback like yours helps us continue evaluating how we support our employees while balancing business needs. Thank you for taking the time to share your perspective, and we wish you continued success in your role.

3.0

Jun 17, 2026

Room to grow, but management struggles and long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Occasional OT, room to grow

Cons

Management, hours, constant change but no communication

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and opportunities for growth during your tenure. We also appreciate your comments regarding management support, work hours, and communication during periods of change. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We wish you all the best in your future endeavors.

2.0

Jun 13, 2026

Values empathy, but it doesn't match the reality of TTEC

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company values and implementing empathy into CS.

Cons

All the pros don't reflect the reality, culture, and people that work there.

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated our focus on empathy and customer service. We also understand your concerns regarding the alignment between our values and your personal experience. Feedback like yours is important and helps us continue evaluating how we support our employees and foster a positive workplace culture. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

Viewing 7 - 9 of 3,062 Reviews

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TTEC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great pay, but shifts change frequently

Room to grow, but management struggles and long hours

Values empathy, but it doesn't match the reality of TTEC

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