Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 765 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 430 reviews)); "Culture is good and salalry also" ((in 218 reviews)); "Work environment is good and friendly" ((in 177 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 491 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 437 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "No bonus; pretentious hike (your apartment rent will increase more than the hike they give you)" ((in 97 reviews))

TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (765 reviews)

Ratings by demographic groups

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Parent or family caregiver

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Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews

2.0

Jun 13, 2026

Friendly staff but toxic management and poor environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly staffs and newbie friendly.

Cons

Toxic management and kept on changing schedules almost every month that will destroy your body clock. Work stations are dusty despite being cleaned by the facilities everyday. Some Team Leads were manipulative and puppets of the supervisors.

TTEC Response

3w

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you found your colleagues welcoming and the environment supportive for new team members. We also appreciate your comments regarding schedule changes, workplace conditions, leadership experiences, and compensation. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

5.0

May 18, 2026

Great leadership and growth opportunities with remote work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great leadership, room to grow, work from home,

Cons

none none none none none

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with leadership, growth opportunities, and remote work flexibility. Creating a supportive environment where employees can grow and succeed is important to us. We appreciate your kind words and wish you all the best in your future endeavors.

4.0

May 17, 2026

Waiting for new projects can be frustrating

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent, however, awaiting a new project can be a pain.

Cons

Waiting for projects is difficult.

TTEC Response

1mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you had a generally positive experience. We also understand that waiting between projects can be challenging, and we appreciate you sharing your perspective. Feedback like this helps us continue improving the employee experience and communication throughout transitions. Wishing you all the best moving forward.

Viewing 4 - 6 of 765 Reviews

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TTEC Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Friendly staff but toxic management and poor environment

Great leadership and growth opportunities with remote work

Waiting for new projects can be frustrating

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