TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
2.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

If you need a job for 6 months I would do it just for the convenience of working from home.

Cons

The workload is not sustainable and the turnover is extremely high.

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TTEC Response
4mo
Thank you for sharing your feedback. We’re glad you’ve found value in the flexibility of working from home. We also take your comments about workload, turnover, and training seriously — feedback like yours helps us identify ways to better support our employees and improve the onboarding experience. We appreciate your input and wish you continued growth in your role.
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I can only say a benefit of the job is getting paid.

Cons

Everything, team leads, trainers, pay, and the amount of complaints that you receive is too much.

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TTEC Response
4mo
Thank you for sharing your feedback. We understand your concerns about workload, training, and support — feedback like yours helps us identify ways to improve the employee experience. We appreciate your input and wish you all the best in your future endeavors.
5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere and friendly teammates/team leaders

Cons

Rush and usually no AWS allowed

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TTEC Response
4mo
Thank you for sharing your feedback. We’re glad to hear you enjoy the friendly atmosphere and supportive teammates. We also take your comments about pace and AWS into consideration — feedback like yours helps us identify ways to improve the work experience. We appreciate your input and wish you continued success in your role.
Viewing 13 - 15 of 765 Reviews

Glassdoor has 13,277 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.