Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,277 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,471 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

4.0

Apr 17, 2025

Great Place to Work

Operations team lead

Recommend

CEO approval

Business Outlook

Pros

Pros: great benefits; promotes equity and inclusion of all people; strong focus on legal practices and professionalism; fair and equal treatment to all employees regardless of professional status; great values - "act as one" not only do we work on the same team, but we are also all on the same page, "seek first to understand" for both the priorities of our customers, but also for each other; "do the right thing" is the guiding directive of everything we do.

Cons

Cons: spam - your work email gets full of stuff that you really don't need, such as optional meeting invites to celebrate xyz (which you don't get paid for btw), introductions to new softwear not applicable to your role, endless IT ticket updates (3 emails per update), etc. Pay - don't expect any raises unless you get promoted, and then don't expect any raises after. TTEC seems to have a lot of great ideas that they push through without actually completing it before or after promoting it. It's like, they put forth a lot of effort for starting xyz, then half way through get tired of fleshing it out and call it good enough and promote the idea. Examples would take up too much room.

TTEC Response

1y

Thank you for your thoughtful review and for being a part of TTEC for over four years. We’re glad you connected with our values and focus on equity, inclusion, and professionalism. Your feedback is appreciated as we continue to grow and improve.

5.0

Apr 17, 2025

Great!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best to work with - Great benefits.

Cons

No cons, its a great career trajectory.

TTEC Response

1y

Thank you for your kind words and for being with TTEC for over 20 years! We're thrilled to hear that you've had such a positive experience and truly appreciate your continued dedication and support.

1.0

Apr 16, 2025

"Lack of transparency and growth despite commitment and performance"

Fraud prevention specialist

Recommend

CEO approval

Business Outlook

Pros

Received thorough training, even though the role was new to me. The remote work environment was supportive in the beginning.

Cons

Despite consistent performance and adherence to guidelines, internal growth opportunities were limited. Incidents of disrespectful communication went unaddressed, reflecting poorly on team culture. Promotions seemed inconsistent and lacked transparency. Feedback and concerns were acknowledged but never acted upon. Managers often made promises without any real follow-through.

TTEC Response

1y

Thank you for taking the time to share your experience and for your contributions over the years. We're glad the training and early support were helpful. Your feedback on growth and communication is noted and will be shared with the relevant teams as we work to improve the employee experience.

Viewing 679 - 681 of 11,471 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

Manager, Service Delivery

TTEC

TTEC reviews

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Great Place to Work

Great!

"Lack of transparency and growth despite commitment and performance"

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