Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 765 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"work from home and remote" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 179 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 433 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

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TTEC

TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

765 reviews

3.0

Oct 13, 2020

Great stepping stone

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great stepping stone to get experience for an actual job with a real corporation.

Cons

The pay and compensation structure

TTEC Response

We appreciate your feedback. Thank you for taking the time to help us improve as a company.

4.0

Oct 12, 2020

Good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary is timely, pay disputes are easy to make, wfh

Cons

Too much LOBs, no raise

4.0

Oct 10, 2020

Decent company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good environment, near mall and other places.

Cons

Clients dont really care for their employees. No increase even after adding tons of workloads.

Viewing 742 - 744 of 765 Reviews

Jobs at TTEC

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TTEC

TTEC Customer Service Representative CSR reviews

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Great stepping stone

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Decent company

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