TTEC Customer Service Representative (CSR) III reviews

Everything. Of all, the leadership is the worst. Non-cooperative, Non-supportive, illogical decision makers, and always try to show of how much they care for agents when they don't. The leadership consists of amateurs who joined and grew in this company only. They do not know the corporate culture. They are not professionals. I have never received the support that I expected neither during my employment nor when I am in my notice period. The HR is aware of all the issues in the operations department and yet says in the exit interview "we are aware of it but unfortunately we cannot do anything". Just because they are getting business from clients they are ignoring the needs of the front line staff and pressurizing them for everything. They initiate PIPs for spelling mistakes. They say they are transparent and doers of the right thing and followers of so called the values but in operations department nobody follows it. The values are namesake. The TLs never support or defend their teammates. The worst company I have ever worked with. If TTEC India would be the last company on the Earth providing employment of a verygood package, even then I would not recommend anyone to join. Your mental peace will be completely lost. There is no concept of job satisfaction because job here will haunt you till you are a part of it. I have mental health issues and sought help for these irrational people but they did not give a damn about it. I have emailed them several times in order to reach out for help but they do not reply to your emails. And when you ask it, they simply say "I did not check". The TLs asks the teammates "don't slack me your doubts, reach out to me via whatsapp". There is some much to tell about their "qualities" that this text box will fall short.

No career growth - Agents are being transferred to a different LOB without notice from time to time, as in, you will know it in your schedule No increase whenever you are being transferred Not only is the LOB being changed, even the type of contacts. I started as chat support to inbound support and you have no choice but to either accept it or resign