Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 964 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 526 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 438 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "No bonus; pretentious hike (your apartment rent will increase more than the hike they give you)" ((in 98 reviews))

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TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

3.0

Compensation and benefits

Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

105 reviews

3.0

Jan 16, 2022

Good Company

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Training, Supervisor's, equipment provided, work from home, Paid Time Off

Cons

paid every two weeks, schedule not flexible,

TTEC Response

We appreciate your thorough evaluation of our processes. We take these comments seriously and will provide your feedback to the appropriate department.

3.0

Dec 29, 2021

Unorganized

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Benefits if full time regular employee

Cons

Such a large corporation it's hard to get answers sometimes, the project I was on was SUPER unorganized.

5.0

Nov 21, 2021

Great place to work

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Work from home great team leads

Cons

Co workers not great training

TTEC Response

Your assessment of your TTEC experience is important to us. Thank you for sharing. Please visit www.ttecwehearyou.com to let us know the details of your experience and how we can improve our employee experience.

Viewing 88 - 90 of 105 Reviews

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TTEC Customer Service Representative (CSR) II reviews

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