- They'll lie straight to your face. This happens mostly during the interview process and the training process. In my case, it was about sales and my work schedule
- Incompetent management. It almost seemed that tech support managers were picked based on their sales prowess rather than their ability to provide good customer care.
-Work schedule. I worked 2:30 PM-11:45 PM Thur-Mon. I had no free weekends. I had absolutely no social life. To add to that, the prospect of getting a better schedule was slim as they wouldn't work with me on that at all even after I was told they would during my interview. 3 people from my training class had to quit when they got their schedules.
-Sales. The absolute worst part of the job. When I was hired, I was under the impression that 95% of my job would be support. Sales would just be a friendly competition, but wouldn't affect my scorecard. I was dead wrong. I was required to make about $14 per call in sales.
-Rules & Regulations. I couldn't bend the rules for anybody. They threatened to fire me because I helped out a customer with a software problem on his laptop when he was only one day out of warranty. I spent $0 on the customer and about 10 minutes of time to make him happy (and possibly a repeat customer) and they threatened my livelihood because of it.
