TTEC reviews

In Belfast the company covered 3 campaigns. One (auto-motive) left as the contract was not renewed. The management was aware of this but kept quite as long as possible before telling employees that they were going to lose their job. They refused to pay redundancy and in the end figured out a special bonus package for the people staying until the end. Swapping to the other 2 campaigns was limited since most teams were overstaffed already. 2nd campaign (travel/holiday sector) was transferred to Bulgaria (same company but other location). Company did not care that most employees would leave straight away and the people that were ok in staying until the end have to cover the job of all the ones that left. Still hiring for this campaign but telling the new stuff only after they move to Belfast that the job will end soon. The last remaining campaign has understaffed teams (big markets) and overstaffed ones (small markets). No communication from the client and management. All rumours and no one, not even TLs know what is going on. Bonus scheme changing all the time and the bonus is nearly impossible to get. Employees are treated as numbers and only the brown nosers get special treatment which makes it ok for them to do less since the work load is dumped on someone else. PCs are ancient and most of the time not correctly working, tools to make the job easier are taken away or reduced to a minimum. Training does not cover what is really needed when on the job. I get it that this is a call center but other places treat you better. Maybe the issue is that company and clients are US companies and there it is normal to treat people like this. No infos if contract will be renewed or all will be moved to Bulgaria. Minimum wage payment, very less to save, Belfast is not as cheap as described if someone wants to leave in a clean and mould free home. Canteen is overpriced for the fast food kind of food that is offered. No option in career advancements since TL and Tier2 are overstaffed or the management already picks who will get the TL position even before the interviews start. Mostly just a farce.

The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).