TTEC reviews

deadend job without preformance raises or any raises after initial one critical information not disbursed efficiently absolutely no consideration of reps when it comes to scheduling and will change your schedual whenever they want. This includes adding and dropping hours at any time you are left with the impression you are a penny a dozen for reps Their equipment never fully functions, so not only are the reps left sweating it, the customers also pay the price

-Too much focus on AHT of calls and not enough care for customers, who in turn will make your life unhappy when they've called 20 times and no one has actually directed their calls right or listened to them. Prepare to be yelled at for this, and just do you best. On the bright side angry customers are few and far between if you actually know how to work in customer service and treat people right. -Issues with the technology, which has improved (and always does) a great deal, but some things are flawed and seems like their techs want to claim they are not rather than listen to all of the complaints and actually fix anything. -Not everyone is on board with the information needed. One coach in chat will tell you this is what you do and another day a different coach will say thats wrong, do it this way., Upper management has the same issues as well, but I guess thats kind of normal period.