TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
3.0
Sep 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay, consistent schedule, co-workers are friendly

Cons

Terrible management, will fire you for something you can't even control.

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TTEC Response
5y
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
1.0
Aug 24, 2020
Recommend
CEO approval
Business Outlook

Pros

They will train you and license you. It’s good experience to get your foot in the door.

Cons

You’re just a number to them. They only care about numbers. Don’t expect any heads up on anything. They will wait last minute to communicate most things.

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TTEC Response
5y
Thank you for your detailed evaluation. We take these comments as opportunities for improvement to provide our associates with the best leadership possible.
5.0
Jun 23, 2020
Recommend
CEO approval
Business Outlook

Pros

No commute, great pay for my area, excellent support staff

Cons

Unable to build relationships with coworkers due to working from home

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TTEC Response
6y
We're pleased to be able to offer remote work opportunities at TTEC, and we're glad you are enjoying your role! Remote work can make you feel disconnected, but we do our best to connect with all our employees and live by our mantra - "When everything is connected, how we connect is everything."
Viewing 151 - 153 of 164 Reviews

Glassdoor has 13,282 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.