TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The ability to work remote. The training was effective

Cons

During the interview process the job says it includes commission. Its really only a "bonus". If you miss one work day you will not be eligible for the Bonus for that month.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the remote work opportunity and found the training effective. We also appreciate your comments regarding incentive structures and performance visibility. Feedback like yours helps us better understand the employee experience and identify opportunities to improve communication and transparency. We wish you all the best in your future endeavors.
4.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

can get trained and necessary licensed paid for my the company to get started. Opportunities are there to branch into different careers. if you do well they will work with you to keep you employed.

Cons

No guarantee of work after the Healthcare season is over.

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TTEC Response
4mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the training, licensing support, and opportunities to explore different career paths. We also take your comments about training length and seasonal work into consideration — feedback like yours helps us continue improving the onboarding and support experience. We wish you all the best in your future endeavors.
Viewing 1 - 3 of 164 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.