TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
2.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The only pro is a steady paycheck

Cons

- There is little to no respect for their employees - It's like pulling teeth to get any answer to a question you may have but they expect you to go above and beyond for them. - FMLA is a myth at this company.

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TTEC Response
1y
Thank you for sharing your experience. We appreciate your time with us and your candid feedback. Hearing from former team members helps us better understand areas where we can improve, especially when it comes to communication and employee support. Your input will be shared with the appropriate teams for continued reflection and action.
5.0
Jun 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Job was great with great pay. Room for growth and overall great work environment.

Cons

Constantly on calls, very strict

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TTEC Response
1y
Thank you for sharing your experience. We're glad to hear you enjoyed the role, pay, and growth opportunities. We appreciate your feedback on accommodations and will continue working to support the diverse needs of our team.
3.0
Apr 23, 2025

Could be better

Recommend
CEO approval
Business Outlook

Pros

WFH options may be available

Cons

They slowly take away pro accural the longer you are there

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TTEC Response
1y
Thank you for sharing your experience. We’re glad you valued the work-from-home option and appreciate your feedback as we continue to review and evolve our policies.
Viewing 16 - 18 of 164 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.