TTEC reviews

3.3

55% would recommend to a friend

(3,303 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Reviews by job title

3K reviews

Reviews about "Compensation"

Return to all reviews
2.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

My experience has been that it depends on the project as to how good or how toxic the atmosphere is. It seems if the training is decent and not rushed and you have supportive team leads then it's not a bad job at all. The benefits were decent except the dental.

Cons

If the training is bad or rushed, then you're thrown to the wolves & told to "fake it til you make it". If management is not supportive it is riddled with nepotism, laziness, and team leads that retaliate if your metric performance interferes with their metric bonus. My biggest issue with the job was there is no job security whatsoever. They are constantly ending projects and sending them out of the US for cheaper labor. You may get switched to a different line of business with only a weeks notice, or you may just be out of a job. Very frustrating. And from what I've been told by current employees it is getting worse with offshoring.

4.0
Mar 22, 2025

Good enough

Recommend
CEO approval
Business Outlook

Pros

Work from home, low stress most of the time

Cons

No commission and pay is kind of low

2.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

I get all my hours, TL's are nice and professional. Co-workers can be enjoyable. Training was 4 weeks, with nesting. There are opportunities to go to other departments. It's a below average minimum wage job, but in this economy where jobs aren't giving hours like they're supposed to its better than most. Stick it out until you can find something better and solid. Once you get used to it, it can be pretty reliable.

Cons

Not enough support, Not enough employees. LAYOFFS. Forced OT sometimes. Sometimes you will be switched to a new department with no pay change and more work (AND YOU WON'T BE ABLE TO DECLINE). After initial training, you get 0 training (FOR CHANGES TO THE SYSTEM/DOCUMENTATION) and will have to learn on the go. You will have to pick up changes with no warning in the middle of a call. Customers can be confusing & difficult. You will periodically be screamed and yelled at, blamed for things you can't control. You CANNOT chose your hours in the beginning. Its a god awful system, where you basically have to submit faster than your co-workers. Many people quit during this phase when they don't get the hours they want. Stay while you can as a job is not guaranteed, one day you're here and the next day your entire department is laid off. And that is not an exaggeration at all.

avatar
TTEC Response
1y
Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com
Viewing 178 - 180 of 3,303 Reviews

Glassdoor has 13,277 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.