TTEC reviews

Not enough support, Not enough employees. LAYOFFS. Forced OT sometimes. Sometimes you will be switched to a new department with no pay change and more work (AND YOU WON'T BE ABLE TO DECLINE). After initial training, you get 0 training (FOR CHANGES TO THE SYSTEM/DOCUMENTATION) and will have to learn on the go. You will have to pick up changes with no warning in the middle of a call. Customers can be confusing & difficult. You will periodically be screamed and yelled at, blamed for things you can't control. You CANNOT chose your hours in the beginning. Its a god awful system, where you basically have to submit faster than your co-workers. Many people quit during this phase when they don't get the hours they want. Stay while you can as a job is not guaranteed, one day you're here and the next day your entire department is laid off. And that is not an exaggeration at all.