Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 228 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 158 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 521 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 447 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

3.0

Compensation and benefits

Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

105 reviews

1.0

Jul 29, 2024

Don’t waste your time

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Because the company stop honoring its values, none

Cons

The pay is horrible, training horrible, once you figure the job out, by yourself, you become a target and they mess with your metrics, not guaranteed to keep your job either, they’ll either lose the contract and lay you off or fire you without given reasons, but blame performance.

5.0

Jun 18, 2024

Good Workmates and WFH

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

The workmates and leads are friendly

Cons

Too much expectation and rude customers

TTEC Response

Your experience is important to us. Thank you for taking the time to let us know

4.0

May 4, 2024

Pay

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

You work with good people

Cons

Taking vacation leaves is hard

Viewing 25 - 27 of 105 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

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Healthcare Customer Service Representative - Remote in California

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TTEC reviews TTEC Customer Service Representative (CSR) II reviews

TTEC

TTEC Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don’t waste your time

Good Workmates and WFH

Pay

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