TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)
avatar

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

105 reviews
2.0
Sep 21, 2024

TTEC WFH

Recommend
CEO approval
Business Outlook

Pros

They offer full benefits for full time employees, great hours if you lucked up and got a good schedule out of training for whichever contract you were assigned, and of course getting to work remote.

Cons

Pay could be higher for the amount of work and stress that comes with the job, very disorganized, lack of communication, and micromanagement.

1.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Its a job; it pays; indoors; option for remote; keeps you on your toes; gives you experience with corporate buzzwords, terminology, Teams, remote work, hybrid work; honestly I just want to use Glassdoor already.

Cons

Disorganized; Micromanaged; will have to fight for your wages; insane turnover

Viewing 22 - 24 of 105 Reviews

Glassdoor has 13,280 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.