Is TTEC a good company to work for as a Workforce Analyst?

Workforce Analyst professionals working at TTEC have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Workforce Analyst Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Workforce Analyst interview questions at TTEC .

Does TTEC pay Workforce Analyst employees well?

Workforce Analyst professionals rate their compensation and benefits at TTEC with 2.3 out of 5 stars based on 33 anonymously submitted employee reviews. This is 29.6% worse than the company average rating for salary and benefits. Find out more about Workforce Analyst salaries at TTEC.

How happy are Workforce Analyst professionals working at TTEC?

51% of Workforce Analyst employees at TTEC would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Workforce Analyst professionals have also rated TTEC with a 2.6 rating for work-life-balance, 4.8 rating for diversity and inclusion, 2.5 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC

TTEC Workforce Analyst reviews

2.6

51% would recommend to a friend

(33 total reviews)

Kenneth D. Tuchman

21% approve of CEO

50% positive business outlook

Ratings by category

4.8

Diversity & inclusion

2.6

Work/Life balance

2.5

Culture & values

2.5

Senior management

2.4

Career opportunities

2.3

Compensation and benefits

Workforce Analyst employees have rated TTEC with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Workforce Analyst professionals have an average working experience there. TTEC is rated 32% below average by Workforce Analyst professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Jul 27, 2016

Working with Teletech

Workforce planning analyst

Recommend

CEO approval

Business Outlook

Pros

Accessibility of office to and from my place of residency Flexible working hours; dayshift with RD of Sat and Sun Great friends in the workplace

Cons

Unequal benefits and pay- some employees with higher pay and benefits don't have the same weight of workload as we are.

2.0

Mar 3, 2014

Great at the beginning of career as a rank and file employee but not so good for middle managers.

Workforce management

Recommend

CEO approval

Business Outlook

Pros

Invests on technology and process improvement to achieve better efficiency from employees.

Cons

Very large organization sometimes loses focus with too many goals and sometimes compromises employee satisfaction.

1.0

Jan 21, 2013

Teletech Cainta is good for Beginners but sucks at stability and growth

Workforce specialist

Recommend

CEO approval

Business Outlook

Pros

Good Training.. Stepping-stone to better opportunities

Cons

No yearly salary increase, What you get at the start is what you will have when you leave. HMO is Co-pay, meaning, you have to pay for check-ups and hospitalizations even though you have medical insurance. No employment security, people come and go almost every day

Viewing 28 - 30 of 33 Reviews

Jobs at TTEC

Manager, Learning & Development

Seasonal Licensed Healthcare Service Delivery Manager

Manager, Service Delivery

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TTEC

TTEC Workforce Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Working with Teletech

Great at the beginning of career as a rank and file employee but not so good for middle managers.

Teletech Cainta is good for Beginners but sucks at stability and growth

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