The stress of achieving "green" status is constant, and sometimes getting slow times for orders is inevitable due to customers(which is not necessarily blaming customers, as sometimes it may be a situation in which they pay a ten dollar order with entirely nickels at the drive-thru window), yet we are still pushed to do better in spite of a situation being out of our control. Generally, fast order times are focused on the drive-thru orders, but when a rush of people come through both the lobby and the drive-thru, often the lobby gets neglected, people wait up to half an hour for food, and several people come and ask for refunds or complain. The situation is even more horrible when we are understaffed(which is pretty usual it seems). You can only do as good as your skeleton crew.
Scheduling can be a tricky situation sometimes, and sometimes people are scheduled for hours they legitimately cannot due. For example, a coworker was scheduled through half his high school day. Sometimes, people are called in to fill in for absent workers or to take someones shift, which is understandable. What is not is when our general manager chastises someone for "not being readily available" when they are not scheduled, and uses that same reason to bar a promotion to shift manager. Some coworkers, however, are simply horrible at handling their time, and, as a result, someone has to cover them, and they may receive a suspension.
Looking for buttons on the register can be a little tricky at first, and when things change it can be a bit of a hiccup. Sometimes items that get taken off the menu and are no longer served stay on the register, which can cause some payout problems.
Every so often, we run out of items-some of large importance such as 12 inch tortillas- and cannot sell certain items until another shipment or borrowing from another Taco Bell in another city or down the street.
There are a few questionable policies. Most notable is the deletion policy, which works like this- I take one thousand dollars worth in orders one day, with 1% deletions, which means at one point a customer may have said "I want Nachos" then said "I don't want Nachos anymore", which I must delete from their log of items on my register which then adds to my percentage of deletions, and with 1% deletions out of $1000, there was $10 worth of deleted food. I believe our limit is at 2% deletions. Getting consistently high deletion rates can get you written up and eventually fired. I assume the policy is to safeguard against refunding mistaken food orders, but what counts is that they would have asked for the refund, not that you would have deleted, especially if you have corrected the order beforehand, because that is what would have lead to a possible complaint. There is nothing a worker can do about some people who even order more than they can afford, or constantly change their minds.
Minor policy weirdness: no 5 o'clock shadows, but yes to goatees; no more "Have a nice day" when you leave us at the drive-thru window, but "Hope to see you for breakfast!"-how awkward.