High Stress, Low Pay, Bad Reputation
Pros
The only real benefits come from you: whether or not you like the type of work. I had some really awesome clients that I really enjoyed working with that made the job worth it. I also had a few great coworkers. Some of the supervisors are great and do everything they can to help employees. Mine was fantastic. I also liked the regular work hours (8-5 M-F).
Cons
The pay is deplorable. This is an extraordinarily stressful job, and I was barely paid anything. You can earn bonuses each month based on your productivity in order to turn this into a living wage, but this is also unreasonable as it puts an extreme amount of pressure on employees and leads to rapid burnout. Plus, it basically penalizes you for using the vacation time you earn. In other words, they will work you half to death without giving you reasonable pay. The job of case manager is one that takes a terrible toll on your car, which would have been fine except the company refused to pay me for all of my mileage; they based the amount they were willing to compensate on my productivity. Also, the case management department of the company has a pretty terrible reputation in Hamilton County (I can't speak for the rest of the company though). This comes from the fact that many aren't qualified to do the work (they hire people with irrelevant college majors such as business and finance and also people with irrelevant work experience) or who just don't like the work (and it shows when they don't). I worked with a few people that should have never been allowed to work as case managers. Not to mention, there was a lot of petty gossip and backstabbing going on constantly in the office, and there is absolutely no trace of teamwork. But I think what bothered me most was the overall lack of concern for client welfare by higher-ups. Turnover is extremely high, and employees leave in droves. I couldn't get out of there fast enough.