4.0
Aug 18, 2017
Customer Technical Support
Current employee, more than 1 year
San Diego, CA
Recommend
CEO approval
Business Outlook
Pros
The technical support department has a very relaxed atmosphere and co-workers are friendly. Others are willing to help out with any questions that you have regarding the job. A lot of work has been put in to making sure that our team has clear troubleshooting assistance outlines that it can provide customers.
Cons
Tech support is provided 24/7 which means that most of the shifts work through hours where most people are off of work, making it difficult to have a social life. During the weekends the department is very short staffed. Seems to difficult to find room for advancement within the company. There are a lot of irate customers that call in.