Senior Representatives and Supervisors have all been very supportive and kind, as well as the help desk, which you will need to utilize early and often. Benefits are pretty nice for this entry level position.
Cons
Callers can be combative due to the nature of medical
The Long term employees as customer service reps are not appreciated. Rep's that have been there for over 10 years are treated less and expendable especially during a national crisis.. We've earned PTO but not allowed to use it even when, not if, the building shuts down. WOW, I just realized unless you are a Dr with teamhealth you are nothing..
Cons
Sorry but I lost my cons when this coronavirus arrived in Knoxville TN. Corporate can close in Knoxville TN but the other centers will remain open and employees can continue to work in danger as well as not get paid when they have PTO to use.