TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
1.0
Feb 3, 2020

Very Broken, Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dogs at work. Some very concerned and nice people. Flexible work schedule.

Cons

Upper management is a cabal desperately trying to protect their well paid jobs and the emperor who has no clothes (the CEO). It is a nonprofit that is falling apart and falling into debt. Mismanagement and duplicity is rampant and the organization digging itself into a hole of complexities. The CEO is a tech guru soothsayer who needs complexity to protect her mantle of authority. Complexity is the enemy of transparency and execution, both of which are severely lacking at TechSoup. It once had a great thing going for it, they were a middle man that collected software (and funds) from the big tech companies and gave away the software for free or cheeply to nonprofits who couldn't afford. The middle man is no longer needed and big tech is beginning to cut TechSoup out of the equation. Except for Facebook, which would LOVE to get their dirty hands on the private data of nonprofits around the world. TechSoup is so desperate for big tech support they that they are willfully ignoring Facebooks human rights and privacy violations and pushing Facebook products onto nonprofits; and they claim they support a civil society? If you care about ethics, your sanity, and health then stay away from TechSoup.

avatar
TechSoup Response
6y
We want you to know we appreciate you for sharing your comments as an employee at TechSoup. Thank you for taking the time to share the broader view of TechSoup, including the pros and cons. It is always our goal to be as transparent as possible, which means sharing at staff meetings, in team meetings, in 1:1s, and via open door policies with managers, our People and Culture team, and available suggestions boxes. It’s not always easy though for everyone to have the same and equal information. Sometimes, that’s about privacy and secure information. Sometimes, that’s because we haven’t quite gotten it right. We are committed to learning and improving the ways that we communicate with our colleagues in offices around the world. We also want to clearly respond to your comment about falling into debt. We have intentionally decided to raise growth capital funds through a variety of mechanisms, including selling debt securities through an SEC qualified Direct Public Offering. This is a deliberate strategy on our part to raise funds to build toward our strategic vision. The rationale for that is available as public filing documents and, in a more narrative fashion, as a series of blog posts. We -- and our board -- feel good about this decision. We’ve long operated with the idea that we focus on capacity building and resources distribution for our community. It’s at the core of the way we’ve set up the TechSoup Global Network. It underpins our work with companies around the world to offer donated and discounted products to NGOs. We decided to raise funds in a way that created a return for our community as well. Again, that you for taking the time to comment. This helps us learn the places we can improve. We appreciate it. We wish you the best in your future endeavors.
1.0
Nov 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Other AMS's are cool. Lots of dogs.

Cons

Everything else. It's a soul crushing job that lacks respect from clients and management. They draw you in with "every department has someone from client services!" Which is untrue. In my two years I saw much more outside hire than inward promotion. The client services was also predominately women, and the few who did get promoted where all men. The head of the department openly complains about his employees. The pay is laughable and the HR department could basically not exist. This place is an utter mess with uninspiring management. You couldn't pay me enough to work here again - not that they'd ever offer it.

avatar
TechSoup Response
6y
First, we appreciate the time you took to write and share this feedback. We learn from all feedback, good and bad. A lot of team members would agree what keeps them at TechSoup is its people and culture. We've all worked hard to uphold the organizational values that we believe in. Diversity and inclusion is an ongoing effort for any organization. Our executive leadership team, at this time, is made up of approximately 64% women and 36% men. In the last year, 32 of people have had the chance to grow their roles with TechSoup. The balance has been 59% women, 41% men. In addition, our pay is within line of other nonprofits. We supplement that with additional benefits including a flexible work schedule, a paid week off at year’s end, additional paid-time off and more. Thank you again for your comments. We wish you well in your career.
Viewing 61 - 63 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.