TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
2.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

The biggest pros are the talented people who work here and their dedication to the mission of the company. The work life balance is good and the staff care about one another.

Cons

I second most of what's written by everyone else. I'll add as well that there are so many layers in the hierarchy that there is a chasm between those who do the work and those who make the decisions that impact the outcome of the work being done. As a result, staff are set up to do shoddy work and this creates chronic morale issues. It's a wonder how much we get done in this climate, but to be fair this seems to be working for those at the top so perhaps the company is moving more towards a top down command and control culture and those of us looking for something different should find someplace else where we can have a greater impact and job satisfaction.

2.0
Dec 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Tech Soup is positioned to great things in the world, not just the local nonprofit scene.

Cons

In the last year - retention of institutional knowledge has cascaded out the door. Dozens of people have left the company, including true visionaries in technical investment and planning. The response by the organization has been to spend months bad mouthing these people, then declaring the budget is too short to replace them. The actual technical leadership and planning vacuum that has created will be difficult at this point to overcome. It has created nothing but distrust and discontent among those left in the trenches actually delivering products, or at least trying to. In all hands meetings our current work is dismissed as the old way - with all dice being thrown at a new way - that senior management clearly doesn't understand, but won't or cannot admit mistakes. Retaining employees requires more than literally saying in an all hands meeting "if you don't like it you can leave" - and "clearly we need to start raising standards and getting rid of people that don't measure up". It's why I couldn't bring myself to come to work any more and explored new opportunities, finally taking their advice and leaving.

2.0
Mar 18, 2025

The future is bleak

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing people who care about what they do and work to address real-world problems

Cons

There are lots of ideas to address social issues, but the programs have limited value, and fundraising is not a strength, so there are ongoing financial issues (e.g. low pay, no pay raises, no career advancement).

Viewing 19 - 21 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.