TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
2.0
Feb 2, 2016

Terrible leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engaged, diverse staff. New ideas are encouraged. Good central location in Soma.

Cons

No top-down unified vision from senior leadership. Internal communication is terrible. Most managers are either checked out, unqualified, or not empowered. Emphasis is on the "next big thing" and not on improving current systems.

1.0
Oct 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The original focus and company idea and ideal was good, and the finance department does do an excellent job of delivering the paychecks on time.

Cons

Another former and quite disgusted staffer pointed me at this forum and asked me to write in, so here's my two denarii. Over the last three to six years, the ever increasing focus has shifted to Having The Title and insisting on Being Admired for The Title, rather than focusing on the basics of doing the job, knowing the job, seeing that the job really does get done. There have been very good workers over time; I interviewed with and was hired by one of them, someone who is also no longer with the company. For me and my coworkers, we had to deal with an environment of increasing three card monte support, where more and more, the answer that would be needed might be available, might be in the much touted latest iteration of some database system, or finally might be getting relayed by word of mouth, with resulting likely inaccuracy. Over one period of about two, three years, the ongoing celebration was of the upcoming Multi-Department Unified Management Production Super-Success---not the actual title, but could have been---. In Scott Adams 1995 book “The Dilbert Principle”, the MUMPS is described with absolute accuracy on pages 129-130, with a title of “Example of the Dinosaur Strategy” Much more recently, there has been much focus on the new Fun Committee, which also turns up in “The Dilbert Principle”, on pages 307-308. In the 2015/9/11 Glassdoor review with the title of “Failure of leadership ” there is a note about the Employee Engagement Survey from a couple of years back. When it was announced, I was assured by a director who has turned out to be merely a chattering mouthpiece that everyone should fill out the survey because the result absolutely will be distributed to the entire company and will be studied extremely carefully. Many months went by, the delivery date went by, finally in a passing comment from the CEO, there was a statement that well, a very small and select number of senior staff were shown the results. Apparently, the separate and independent review just did not have the planned message, and therefore was tossed.

2.0
Oct 19, 2014

Amazing mission, great people but leadership and vision are lacking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's astounding how much good is accomplished at TechSoup. People put their hearts into their work, and most have the good of nonprofits at the center of what they do each day. In a competitive San Francisco market, salaries and benefits are good for a nonprofit, and there can be a change to really help the world if you are in the right job.

Cons

After reading the reviews here, it's disheartening to see the same problems repeating. CEO is WAY over her head, and it shows in the lack of cooperation between the senior management and how major teams are totally unaligned. Focus rarely is on how to efficiently manage day to day work, but more in wildly speculative ideas that are unworkable and drain scarce resources. Favorites are selected based upon loyalty, not for ability and that's taking its toll on many staff members.

Viewing 25 - 27 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.