Tekmetric reviews

They care more about customers than employees to a large extent. They did not care if a customer treated an employee terribly, as long as ultimately the customer got their way. There was such lack of clarity on everything, getting any information on anything I needed for a customer was a shitshow of just hoping someone else would know. Ultimately, management was not supportive. Fostered an environment on the team where people threw each other under the bus rather than supporting each other. Ultimately felt treated terribly on the onboarding team, and would not recommend for anyone to join based on my experience at this company and how I feel I was treated. You can easily make more money doing something similar somewhere else. Particularly if you are remote, I was completely isolated from my team who was all hired in person after me which put me in a disadvantaged, uncomfortable position. The company could be worse, but it could be a lot better, so I’d say go find a similar role at a company that will treat you more as a person and will pay you more.

Management is a mess. No structure or direct chain of command process to follow. There is no true “HR” department/leader presence in the office when we come into town for meetings or on a regular basis from what we have observed. This team of three all work remote even the manager which lives 20 min from the office. They are not involved with the team nor in sync with employees that truly live in other cities and work remote. Managers/Leaders just do whatever they want. There is no follow through to communicate changes or new processes to the account team as a whole it’s communicated to some at some time and the rest as one off’s or when a situation arises.