5y
Thank you for taking the time to share your thoughts and for being an important part of the mission of delivering excellent care to our nation's men and women in uniform in the San Antonio Military Health System. We pride ourselves on taking care of our team members who contribute to service member care, and we appreciate the feedback.
As you pointed out, unfortunately, there is not a work-from-home option at this particular worksite because the Department of Defense's call center software does not have that capability. We have been recommending that they deploy virtual call center software, but ultimately we don't have control over their facility.
We’d be interested in learning more about the opportunities you see for us to improve. Please consider reaching out to me (Sam in the corporate office). It would be great to have a conversation to get more of your thoughts.