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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory Senior Server/Representative reviews

3.9

70% would recommend to a friend

(2,506 total reviews)
avatar

David Overton

80% approve of CEO

65% positive business outlook

Senior Server/Representative employees have rated The Cheesecake Factory with 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor. This indicates that most Senior Server/Representative professionals have a good working experience there. The Cheesecake Factory is rated in line with the average (within 1 standard deviation) by Senior Server/Representative professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

3K reviews
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

Viewing 1 - 3 of 2,506 Reviews

Glassdoor has 6,514 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.