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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

I worked at the Fort Lauderdale Las Olas location. The store has an awesome staff, and I met many great friends. Great serving job to do while pursuing other passions. Also, Cheesecake Factory has a rigorous training program while hard at first, it will grant you many future opportunities in the service industry. Cheesecake servers know what they're doing. I never found any issues with the managements, because I followed protocol and was respectful in the workplace. My work ethic was rewarded with compliments, good serving sections, and a prime schedule. The GM is a former football player and treats the restaurant like a sports team. I don't think that's a bad thing, actually. Play your part and you'll see results.

Cons

The seasonal aspect of the location makes it hard to predict business. Some days were completely dead, and I'd walk out after only having 3 tables (September-October). Other times, you could be short staffed during shift change and end up running around like crazy. Also, the guests can be a little nuts and unpredictable, but that's South Florida for you. I know it's like this in a lot of restaurants, but the cook line was ridiculously disorganized and cared nothing for anyone on the other side of the window. They don't cooperate with servers or managers and are just there to get a paycheck, rarely worrying about the food quality, presentation, or timing. Probably one of the worst lines I've ever had the displeasure of working with.

4.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

organized, efficient, good management, well run, clean

Cons

long hours, hard work, lots of time spent standing up and running around

2.0
Jan 26, 2015

Eh.

Recommend
CEO approval
Business Outlook

Pros

- Competitive wage - Job security

Cons

Unflexible Scheduling Management not unified Lack of communication

Viewing 5893 - 5895 of 6,363 Reviews

Glassdoor has 6,513 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.