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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,358 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      1.0
      Aug 7, 2011

      It is a Factory in every sense of the word.

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      We utilize the best in industry available technology. Our kitchen is a well oiled machine and rarely goes down. In terms of overall financial stability the company is posed for long term growth.

      Cons

      They don't allow overtime for hourly employees. The company has gotten so large (161 units) that any decisions must pass through many layers of bureaucratic tape, therefore managers are discouraged to bring about any positive change in the company. The attitude is "this is the way we have always done it and it trickles down. Employees receive little to no recognition for their individual contributions. It is very high stress and low respect.

      3.0
      Aug 2, 2011

      Ok to work temporarily, but not a long time job

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Cheesecake Factory is a good place to work and the tips are good with a great turnover within the restaurant.

      Cons

      The Cheesecake Factory is a good place to work temporarily, but there is not a lot of room for advancement and the managers can sometimes be condescending.

      4.0
      Jul 29, 2011

      Overall, this location is very busy and the money is good and I only left to gain professional business experience.

      Food server
      Recommend
      CEO approval
      Business Outlook

      Pros

      -One of the busiest locations anywhere, from what I hear from management. Which means...the money was good! -Adequate level of training before you even step foot on the floor. Two weeks of classroom training. -Senior management as well as floor managers (at this location) were all very easy to work for and helpful. I liked some more than others but I never had a problem with any of them. Not sure about who's there now. -Great staff! Made lots of good friends there! -Lots of celebrities go there!

      Cons

      -The white pants!!! -It is located in the Sherman Oaks Galleria, so unless you wanted to pay for monthly parking ($40/month when I worked there) you have to park on the side streets, which can be hard to find since this place is always busy. -Be prepared for a long shift on Friday nights when a big movie premiers! There was some times an hour + wait. -Quit a few rude customers!

      Viewing 6274 - 6276 of 6,358 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.