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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory Server/Waiter reviews

4.0

70% would recommend to a friend

(701 total reviews)
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David Overton

81% approve of CEO

62% positive business outlook

Server/Waiter employees have rated The Cheesecake Factory with 4.0 out of 5 stars, based on 701 company reviews on Glassdoor. This indicates that most Server/Waiter professionals have a good working experience there. The Cheesecake Factory is rated in line with the average (within 1 standard deviation) by Server/Waiter professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

701 reviews
3.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Coworkers are friendly - Surrounded by good food - A lot of people to meet

Cons

- Hourly pay is terrible and you really have to turn out a lot of tables to make decent money, especially when you're starting out. - If you haven't been there for 5+ years, they'll give you terrible sections where it's hard to make good money. - They have favorites - If your manager is in a bad mood (which at our store was very often), it affects most coworkers and brings down the mood. - The environment of the place is largely dependent on the professionalism and care of the managers in charge in which it became a disadvantage for us. - Terrible work/life balance. I'd come in around 4pm and I would only be on until 8pm on the schedule, but most times I wouldn't leave until way later. The hostesses would continue to seat me and would disregard the schedule. It was more so what benefits Cheesecake Factory over what benefits you as an individual. They made that abundantly clear.

4.0
Feb 4, 2026

Money at CheeseCake

Recommend
CEO approval
Business Outlook

Pros

nice, easy, social, Fun, Erratic

Cons

Rush, Stressful, Management, Boring, uncontrolled

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedules and room for growth.

Cons

Easy place to get stuck.

Viewing 10 - 12 of 701 Reviews

Glassdoor has 6,515 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.