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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Jun 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Alot of growth and pay

Cons

A lot of hours and requires a lot of mental capacity to think.

5.0
May 28, 2021

Good money

Recommend
CEO approval
Business Outlook

Pros

Good money , great team staff , managers were cool .

Cons

Long shifts, very busy at times can get annoying if you don’t have patience

2.0
May 20, 2021

Cheesecake Factory Rocks

Recommend
CEO approval
Business Outlook

Pros

Lots of really nice, helpful servers who became my good friends.

Cons

Management doesn’t care about you unless you’re a favorite and hang out with them outside of work, the schedule is based on wether the managers like you or not.. only get good sections if they’re buddies with you not based on if you’re a good server, food running is the worst and most people have to food run once a week unless the managers are friends with you, then you don’t have to food run. When you walk in the door don’t expect to be greeted nicely by the managers, you typically just walk right past them and they’ll be on their phones or gossiping in the liquor room. Everyone is quitting due to all of this and so much more, not even corporate can fix it so they’re bringing in the CEO lol. Kitchen always messes your food up too, so the guests are usually upset and ticket times are horrible, sometimes even an hour, but 30 min is average. Very unorganized and they can’t keep anyone employed.

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The Cheesecake Factory Response
5y
This is not what we want to hear about scheduling and sections. Everyone should feel welcome the moment they step in - guests and staff. We will look into this.
Viewing 223 - 225 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.