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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
4.0
Jul 7, 2020

Entry level job

Recommend
CEO approval
Business Outlook

Pros

great company benefits and discounts

Cons

low pay not sufficient for all the tasks that you have to do

2.0
Jul 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits after 90 days, employee discount

Cons

Unpredictable schedule - "Flexible scheduling" means that they can post the schedule late, change it without notifying you, call you when you're "late" for a shift you weren't scheduled for the day before, and not give you a day off. Inconsistent management - 190+ employees, but somehow, I was opening the bakery by myself within a week. There are too many employees to keep track of, so they didn't care about little ol' me. Inadequate equipment and tools for the job - You're expected to adapt to unsafe conditions. Some of it was inefficient, some if it was downright dangerous. For instance, when unloading the walk-in freezer by myself, I was advised (by managers and coworkers) to climb on the icy shelves to pull down boxes that I couldn't reach. The ladder didn't fit in the walk-in freezer because it was narrow and cluttered. Disorganized, dirty, exhausting - I thrive in a fast-paced environment, but within the first week, Cheesecake Factory was the most chaotic, exhausting work experience I'd ever had. At the end of the day (which couldn't come soon enough), I felt like everything I did was pointless. There was no clear plan for the shift, so everybody would shuffle around for 10 minutes asking each other "Where am I working today? Are you working here, or over there? Where is the manager?" There was trash, food, and water all over the floor throughout the shift because we hardly had time to go to the restroom, let alone clean and organize.

Viewing 244 - 246 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.