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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
avatar

David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Mar 31, 2019

Good Money, Too much Politics

Recommend
CEO approval
Business Outlook

Pros

Fast money, and you tend to always get off right around your designated out time.

Cons

Feeling like you can fired at any moment.

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The Cheesecake Factory Response
7y
Thanks for taking the time to share your experience with us. No one at The Cheesecake Factory should ever feel like they can get fired at any moment - that's not the culture we aim for. Our restaurant environments should feel supportive and inclusive, so we'll make sure this gets addressed and reinforced.
5.0
Mar 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing training program that gets you trained in every department within the restaurant (foh and boh)...great benefits...amazing support from GM..fun place to work..lots of team building...opportunity for advancement

Cons

Lack of a life outside of Cheesecake...the pay is decent, but for the hours put in, it should be higher

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The Cheesecake Factory Response
7y
Thanks so much for leaving this review! We know how hard our managers have to work to make the restaurant run, so we work really hard to create an environment where they feel supported and can be the best they can be. And since all of our higher level management positions are filled internally, we take their training quite seriously. We're happy you found value in working for us and that you had the experience we want ALL of our staff and managers to have!
1.0
Feb 16, 2019

The Magic is gone

Recommend
CEO approval
Business Outlook

Pros

Met some great lifelong friends

Cons

Terrible Management. Favoritism is of control. Tips are not what they used ot be and you a required to claim 12% of your sales even if you dont make that. You will be written up and forced to claim the money they say you should have made. The portion sizes have gotten smaller and the prices keep going up.

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The Cheesecake Factory Response
7y
We're so sorry you had such a negative experience with us. We work extremely hard at creating an awesome work environment for our staff, so to hear this is very disappointing. If you don't mind, we'd love to hear from you in more detail. Can you please call our staff relations department when you can? Our number is 818-871-3000.
Viewing 283 - 285 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.