Is The Cigna Group a good company to work for?

The Cigna Group has an overall rating of 3.5 out of 5, based on over 7,542 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 64% of employees would recommend working at The Cigna Group to a friend and 54% have a positive outlook for the business. The best reviews about The Cigna Group have been left by employees working as TECDP Senior Analyst , Actuarial Intern and Actuarial Analyst .

Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (353) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Good Benefits and enjoyed working with co" ((in 592 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 454 reviews)); "Flexible schedules and work from home positions are also available depending on the position." ((in 391 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 370 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 311 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 316 reviews)); "No training and coaching." ((in 146 reviews)); "bad managers are not removed" ((in 141 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 97 reviews)); "Layoffs are a frequent concern" ((in 59 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Bloomfield , Philadelphia , Nashville , Saint Louis , Hartford , Phoenix , Pittsburgh , Plano , Houston , Denver , Chattanooga , Eden Prairie , New York , Orlando , Chicago , Dallas , Atlanta , Austin , Scranton , Bourbonnais , Baltimore , Charlotte , Tampa , Denison , Memphis , Wilmington , Visalia , Minneapolis , Indianapolis , Bloomington

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,807 total reviews)

David Cordani

66% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

7K reviews

5.0

Nov 4, 2016

LTD Disability CM

Ltd claim manager

Recommend

CEO approval

Business Outlook

Pros

LTD is much better than STD. STD requires a lot of phone work. The Pittsburgh office is the best office.

Cons

health insurance, sometimes there is way too much work. There is currently a hiring freeze, which means the company is chronically understaffed.

4.0

Oct 30, 2016

Pros outweigh the cons

Behavior specialist

Recommend

CEO approval

Business Outlook

Pros

PTO, lots of work at home options, diversity of cases, freedom to use clinical judgement, not over worked- there are crazy days but most are manageable, great tuition reimbursement program and opportunities for growth, ceu days and reimbursement

Cons

Middle management advancements not always the best choice but who they knew to get the promotion, health benefits are lacking, yearly wages are consistently low despite contribution

4.0

Oct 26, 2016

Great Start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This was my first full-time position after graduating from a university. Working for a well known corporation was exciting, and the onboarding was excellent. Classroom training was provided, and paid.

Cons

I liked what I did, but the metrics were too harsh to stick to at times (every cold call is totally different, being timed per call was tough). I learned a lot but was not sad to say goodbye.

Viewing 463 - 465 of 6,807 Reviews

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Jobs at The Cigna Group

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Customer Service Representative - Express Scripts - Remote

The Cigna Group

The Cigna Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

LTD Disability CM

Pros outweigh the cons

Great Start

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Jobs at The Cigna Group