Is The Cigna Group a good company to work for?

The Cigna Group has an overall rating of 3.5 out of 5, based on over 7,542 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 64% of employees would recommend working at The Cigna Group to a friend and 54% have a positive outlook for the business. The best reviews about The Cigna Group have been left by employees working as TECDP Senior Analyst , Actuarial Intern and Actuarial Analyst .

Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (353) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 572 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 463 reviews)); "They have work from home and flexible work hours." ((in 389 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 381 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 317 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 325 reviews)); "No training and coaching." ((in 142 reviews)); "bad managers are not removed" ((in 142 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 96 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 61 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Bloomfield , Philadelphia , Nashville , Saint Louis , Hartford , Phoenix , Pittsburgh , Plano , Houston , Denver , Chattanooga , Eden Prairie , New York , Orlando , Chicago , Dallas , Atlanta , Austin , Scranton , Bourbonnais , Baltimore , Charlotte , Tampa , Denison , Memphis , Wilmington , Visalia , Minneapolis , Indianapolis , Bloomington

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,807 total reviews)

David Cordani

66% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

4.0

Jun 7, 2016

Network Operations

Network operations senior analyst

Recommend

CEO approval

Business Outlook

Pros

Ambiguity in your position is allowed. You can run your territory easily and plan your schedule. Managers are kind. You will work overtime.

Cons

Difficult to advance. Level 5 performance does not guarantee advancement. Being asked where you plan to go from here seems to be a trick question because advancements are so difficult.

3.0

May 31, 2016

Good people questionable management

Pharmacy technician

Recommend

CEO approval

Business Outlook

Pros

Great facilities, all new office area for the department. Incredible resources for employees. Just a overall feeling of a place you want to be.

Cons

Unfortunately obvious favoritism, questionable promotions leading to distrust and ruining the harmony. Gossip is a frequent problem.

4.0

May 26, 2016

Great company

Nurse case manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Lots of opportunities for growth. I really love working for Cigna, more than any company I've worked for. Work from home opportunity is a great, and makes the job feel more flexible. You work hard for Cigna because you really love Cigna, not because you have to. I highly recommend this company, that truly puts the value of the customer /patients first, which is something I did not expect from an insurance company.

Cons

Change. Always changing, and sometimes that can be hard to keep up with. The company is always growing, and changes its policies and programs quickly. This can be a plus, as there is no stagnation, and when there is an issue it is easily fixed and changed. Sometimes it can be a but much to keep up with... Always on your toes at Cigna.

Viewing 472 - 474 of 6,807 Reviews

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Jobs at The Cigna Group

Customer Service Senior Representative - Patient Scheduling-Accredo - Remote

Customer Service Senior Representative - Patient Scheduling-Accredo - Remote

Customer Service Representative - Express Scripts - Remote

Customer Service Representative - Express Scripts - Remote

Customer Engagement Strategist