Invest and put forth efforts in improving the well-being of your employees!
Pros
Decent benefits, flexible work schedule, no micromanagement, high income potential, strong value story through broad range of product offerings geared towards improving health and wealth-being for their customers. Ability for high achievers to excel in the company. I have met some of the hardest working people in the industry at this company!
Cons
Lower level employees are viewed as people who work FOR you, rather than people who work WITH you. Training program for Account Management needs major improvements. For a huge and successful company, I didn't expect to see such a disconnect across business functional areas. Internal partners did not speak the same language throughout the company. Cigna seemed to have nothing but broken internal processes in place and management's intervention wasn't always helpful or productive. Some leaders simply responded by pointing fingers or with some sort of Band-Aid approach, a short term solution for some pretty permanent workflow challenges. Oh, and IT support was unbelievably insufficient and lacking. If you are a candidate interested in working at Cigna: I must forewarn that if you are accustomed to working efficiently and getting things done timely, you may be in for some future struggles...
