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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      78% would recommend to a friend

      (993 total reviews)
      avatar

      John C. Roche

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.0

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      993 reviews
      2.0
      Feb 15, 2018

      Be Cautious

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hanover Insurance does have a very good pay scale.

      Cons

      They are not sure what they want or how to get it. The lower level-mid managers are desperate to prove their value and you must make them look good-no room for independent thinking! They laid off a very good group of employees in August 2017 without warning so don't feel too secure. The moral in certain departments is very poor. The human resource employees are NOT worthy of your trust....not the first time this has been written in the reviews.

      2.0
      Jul 30, 2017

      Waste of time and efforts

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good life work balance, vacation time off. Good benefit package. If you are looking for a job so that you can spend more time with your family or a place to retire from, this is definitely the one.

      Cons

      Cultural and management vary a lot from group to group. Some people have been there forever or for some other reasons not interested in innovation. People do realize that technology used there is REALLY outdated but there's not enough initiatives or funding from upper management to push for changes. They hire new talents for their expertise but do not utilize their skills properly. If you are looking for a place to build your career and skills, stay away from here. If you care abt your work a lot and want to make a positive impact at work, stay away from here. You will get frustrated very quickly. To me the experience here is more or less a waste of my time. It didnt add much value on my resume.

      1.0
      May 15, 2015

      They will mislead you in the position that you are hired. Only take a role in ISP if you are homeless!

      Insurance service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid. Only take a role in ISP if you are homeless!

      Cons

      -Highly unorganized -VERY unprofessional -Lack of technology advancement -Training for ISP is completely a waste of time - ISP IS 100% SALES (no customer service element) -ISP turn over rate is extremely HIGH. (70 to 80%) -billing is complex and unorganized. (No two people will come to the same answer) -not all call Centers take the same calls or licensed in all states that Hanover writes. -too many excel forms to fill out -Completely outdated technology

      Viewing 34 - 36 of 993 Reviews
      Related searches: The Hanover Insurance Group jobs | The Hanover Insurance Group salaries | The Hanover Insurance Group benefits | The Hanover Insurance Group interviews
      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.